Some Return Policies Are Misleading
Some Companies Roll Up Their Beds
Some Manufacturers Cut Corners

RULE 1: Educate Yourself To Recognize Deceptive Advertising Techniques

Some Companies Have Created Fake Buying Guide Information Sites To Direct People To Their E-Commerce Websites:

There is plenty of honest information on the internet, but you have to be aware of how to steer clear of a few businesses that use deceptive advertising to misrepresent themselves as reliable sources of information.

When you click online advertisements, a company has most likely paid between $2.00 and $4.00 to bring you to their website. Be wary of self-ascribed “Experts” and “Organizations” who advertise websites that only offer information about one specific type of mattress that is made by one specific company. These information websites are created to promote the mattresses that these same companies sell on their e-commerce websites. The trick is that these companies pretend that their information website isn’t affiliated with their e-commerce website.

These companies prey on unsuspecting customers who are tricked into believing that they are getting a recommendation for a mattress based on an expert’s opinion.

Learn How To Spot A Wolf In Sheep’s Clothing:

The formula that these companies use is fairly easy to spot. These companies often pay to advertise an information website that doesn’t sell any products but simply offers expert advice on how to choose the right mattress.

At opportune places on these information websites, they direct unsuspecting customers to an e-commerce website where you can purchase a product that just happens to meet all of the qualifications that these “experts” have recommended. These predatory advertising techniques are often just the starting point for where these company’s lies begin.

RULE 2: Component Mattresses

How To Spot A Component Mattress:

Many websites selling latex mattresses are sending people individual pieces of latex that customers assemble in their homes as component mattresses. If a website tells you that you can swap layers in and out of a mattress, then they’re selling you individual components that are not laminated together.

The Continuous Need To Be Readjusted:

A 6 inch thick queen size latex layer typically weighs over 100lbs. Even a twin size layer weighs around 75lbs. Not only is latex heavy, but it is very bendable, which makes trying to stuff these layers inside of zippered mattress covers and stack the different layers evenly an extremely difficult task.

The layers aren’t laminated so there’s nothing to hold them together in place. Component mattresses often have to be adjusted and readjusted as the layers shift. Can you imagine the effects of a component mattress when used on an adjustable base?

Learn More About Our Latex Mattresses

RULE 3: Don’t Just Take Our Word For It, Read 3rd Party Reviews

We are not in the business of naming names and embarrassing the competition. We deleted the name of the company whose review we copied below. This company tries to spin the fact that people can swap in and out individual layers in their latex and they try to lead people to believe that this is advantageous. A number of people have written online complaints about this company's mattresses and this is one example:

I was in the market to purchase a latex mattress, which as many people know can be fairly pricey. I chose (WE DELETED COMPANY’S NAME) given their price and the ability to swap out different layers if I was unhappy. And finally, FREE RETURNS! Which I will get to in a minute.

Like others have said, when I called to order they insisted the sale was ending and I should buy now, the sale was extended after my purchase date, big surprise here.

The mattress arrived quickly. Overall, quality seemed pretty decent, however, mattress was way too hard and just wasn't a fan, so I tried to exercise the free return. When doing so, you never get someone on the phone, you always have to leave a message with this lady and she calls back, which they did always call back, ill given them that. However, I was convinced (Sold) to try and swap out the top layer. I agreed to try it, but note, it cost me a $200 deposit which would be refunded if I sent the original layer back.

When it arrived and I went to replace the layer, the two layers in the original mattress were fused/stuck together in parts. This caused me to tear the latex in certain areas trying to separate them. I was under the impression they would be two loose pieces, this was not the case.

I tried the exchange, but still wasn't happy, so decided to return everything with the FREE RETURN.

So I call them again and they email me return instructions. Let me tell you, these instructions are not on the website, they are as follows:

"Please wrap the mattress in heavy plastic to protect it during shipping. You can place the mattress in a large box or you can piece together several boxes as long as the mattress is adequately covered. We recommend folding the mattress like a taco, wrapping it in plastic and taping, putting it in the box and securing the box or boxes with strong tape."

If you have every dealt with a latex mattress, they are very difficult to move, let alone find a box for it to fit in that won't tare to pieces!

I had to purchase a box and plastic shipping wrap and a whole bunch of box tape (not a free return anymore). If I was an older person or lady this would have been an impossible task.

Personally I think they offer advertise free returns because the reality of someone actually accomplishing a return has to be like 1 in 10, and they say they only have like a 1% return rate or something crazy. I think its because people can't get it packaged up, but thats just a guess.

Overall, I would do an incredible amount of research on latex mattress before ordering from them, just don't purchase with the comfort of the free return because you will likely be keeping whatever you end up ordering.

RULE 4: Rolled-Up Mattresses

What To Look Out For:

Many people unsuspectingly order rolled-up foam mattresses. Some companies tightly roll up their beds to squeeze them into tiny boxes. These mattresses remain compressed for extended periods of time, which puts stress on the materials.

The Potential Problems:

In the short term, some of these mattresses don’t fully decompress. They may remain curled up at the ends or have irregularities in the foam that become noticeable beneath a person's bodyweight. Long term problems are more likely because of the additional stress that was put on the beds when they were compressed.

Rule 5: Is The In-Home Trial Risk Free?

Some Websites Make Their Customers Responsible For Buying Packaging Materials & Paying Return Shipping:

Some websites return policies take advantage of unknowing customers. These websites make returning their mattresses almost impossible. Their customers are responsible for buying packaging materials and paying the freight charges.

Many companies send their customers compressed mattresses (like in the video shown above). If a company is using UPS or FedEx to ship, this means that they are selling compressed mattresses.

Once their compressed mattresses are opened in the customer’s home, the mattresses will no longer fit back into a small box. Because any size mattress (twin, full, queen, or king) is larger than the size restrictions for shipping a package with UPS or FedEx, the only way to return an unwanted mattress is with a freight company.

Most people don’t realize that the combined costs for packaging materials and freight charges can easily total upwards of $500.

How To Avoid The Risk:

To avoid the risks of most company's return policies, ask these questions up front:

  • Do you have a return policy?
  • Exactly how much will it cost to return the mattress?
  • Is there a period of time that someone needs to keep a mattress before it can be returned?
Learn More About Our 90 Day Risk-Free In-Home Trial

RULE 6: Soft Gel Mattresses Will Only Get Softer

Why Gel Mattresses Tend To Be Soft

Gel mattresses are typically softer than most memory foam mattresses because they only feature memory foam that is 4lb density and below. The softer that the memory foam is, the more that it’s going to sink down underneath of a person’s body weight. The most common complaint for soft beds is that they provide less support. For heavier people this often creates a hammock effect which makes them feel like they’re down in a hole.

The Long-Term Risk Of Softer Foam

Lower-density foams are softer because they have more air in them. The more air that the foam has, the faster that it will break down. A 3lb memory foam is softer than a 4lb memory foam and a 4lb memory foam is softer than a 5lb memory foam and so on.

Soft memory foam will get increasingly softer over time. The softer that the foam gets, the less support that the mattress will provide. To understand the risks of buying a gel mattress, a person needs to understand that gel is being added to lower density foam products that may not hold their shape over time and daily use.

Our Beds Feature Up To An 5.3lb Memory Foam

Atlantic Beds memory foam mattresses use superior quality memory foam to make mattresses that provide more support and last longer.

RULE 7: Concealing Imported Memory Foam

Some Companies Conceal Imported Foam:

Companies who sell imported foam rarely reveal where their foam is made. The most common mistake that people make is accidentally buying memory foam that is made in China.

Initially, imported beds may look and feel the same, but differences in the quality may be evident in the first six to eighteen months. As the foam breaks down, the bed gets softer and people complain that it feels like they're sleeping in a hole.

Importers bring in both fully assembled mattresses and sheets of foam called cores. The companies who import foam cores often give video tours and show pictures of their factories on their websites so that people assume that the foam is American made.

They’re careful to use phrases like:

• Crafted In America • Assembled In America • Manufactured In America • American Components

How To Avoid The Risks:

You need to ask specifically, in what country is the memory foam made?

These companies don't own overseas factories where they can control the quality. Importers choose factories based on the cheapest price.

To remain competitive, some factories cut corners. Memory foam is sold by weight and it's possible to use fillers to increase the weight. Like other Chinese products, importers don't know what materials or chemicals a factory substitutes.

Our Mattresses Are Proudly Made In The USA

Learn More About Atlantic Beds