It has been on my mind for some days to write to you.
The pad arrived first, then the frame and the next day the mattress – and we had it assembled and in place the day it arrived – and the arrival date was a number of days prior to the promised delivery date. VERY quick shipment – as I remember, it arrived on Wednesday, 8/23.
Just last night we were commenting on how much we are enjoying the bed – the nightly relaxing vibration is wonderful – and the mattress is just right for us – not too soft, not too hard. As you promised, it does not heat us up but we remain cool. We had quite a number of very hot days and nights in late August and early September, and we never did sweat on the mattress. My wife has suffered off and on for years with a sore back in the morning – especially if she was in bed too long. Last night we were commenting that she has not woken up with a sore back since we got the new mattress, which is pretty amazing for us. THANKS again for your good advice and careful service.
Dr. Roger P.
Winona Lake, IN
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Here is Part 1 of my review for you to add to your company's website if you would like: I live in California, and recently purchased a split king-sized adjustable bed with Genesis latex mattresses for my ill parents in Brooklyn NY. I have only the best things to say about Atlantic Beds and the salesperson, Michael, who was so helpful. The website included informative descriptions of the products as well as their prices, something most other mattress companies' websites do not do. I appreciate that this is a family-owned company with an excellent reputation to maintain and protect. When I explained to Michael in my initial phone call how I wished to find out more about adjustable beds for my parents in Brooklyn, NY, I was given "service with a smile" by telephone, something not often done these days, and when I was ready to actually purchase the beds, he was patient and helpful in explaining spur-of-the-moment remaining questions and concerns I had regarding differences in actual quality vs. price between products. Michael has gone out of his way to make the somewhat complicated delivery as smooth as possible by asking questions to insure sure he understood the small but important issues regarding removal of the old beds and set-up of the new ones in my parents' apartment, and then promising to make sure to relay that information to the delivery service. I am so relieved that this process has been a good one so far, and I look forward to sharing Part 2 - delivery of beds and very happy and comfortable parents!
Thank you and your company -- I and my parents really appreciate all your help in making this purchase so successful! As promised, the second half of my review follows. Have a wonderful Thanksgiving!
Part 2: Delivery and set-up
As promised, Michael smoothed the way with the delivery service. The split king Genesis latex mattresses and adjustable bases I ordered were delivered on the day and within the time frame promised, and in perfect shape. The deliverer took away the old mattress and frame and installed the new bed.
Atlantic Beds is an outstanding company and a pleasure to deal with, and deserving of the highest recommendation.