Some Websites Make Their Customers Responsible For Buying Packaging Materials & Paying Return Shipping:
Some websites return policies take advantage of unknowing customers. These websites make returning their mattresses almost impossible. Their customers are responsible for buying packaging materials and paying the freight charges.
Many companies send their customers compressed mattresses (like in the video shown above). If a company is using UPS or FedEx to ship, this means that they are selling compressed mattresses.
Once their compressed mattresses are opened in the customer’s home, the mattresses will no longer fit back into a small box. Because any size mattress (twin, full, queen, or king) is larger than the size restrictions for shipping a package with UPS or FedEx, the only way to return an unwanted mattress is with a freight company.
Most people don’t realize that the combined costs for packaging materials and freight charges can easily total upwards of $500.
Some Websites Don’t Allow Returns Of Their Mattresses Until After 90 Days:
Some websites have recently added policies where people are only allowed to return mattresses between the 91st and 120th day. If you were uncomfortable on a mattress, would you want to be forced to sleep on it for three months?
How To Avoid The Risk:
To avoid the risks of most company's return policies, ask these questions up front:
• Do you have a return policy?
• Exactly how much will it cost to return the mattress?
• Is there a period of time that someone needs to keep a mattress before it can be returned?
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